Account & Data Deletion — Plazio

Effective date: 12 June 2026

This page explains how to delete your Plazio account and associated personal data. It applies to the resident mobile app (app.plazio) and the management web panel at https://plazio.app.

Operator: Plazio. Contact: [email protected].

Residents

Your account in the App is created by your Management Company, which is the controller of your community data (name, phone, apartment, dues history).

To delete your data you can:

1. From the App: open Settings → Delete my account and confirm. This sends a deletion request and removes your device/push token immediately. *(If this option is not yet available in your App version, use option 2.)*
2. By e-mail: write to [email protected] from your registered e-mail or include your phone number, with the subject "Delete my account".
3. Via your Management Company: ask them to remove you from the complex.

What is deleted: your resident profile (name, phone, e-mail, language), your device and push token, your read-receipts and task comments. Retention: records the Management Company or law requires us to keep (e.g. dues/accounting records tied to an apartment) may be retained for the legally required period in a minimised form, then deleted. We complete deletion requests within 30 days.

Management staff

To delete a Panel account, write to [email protected] from the account e-mail, or ask your complex administrator to remove the account. Deleting the last administrator of a complex, or a complex itself, also removes the residents and content belonging to that complex — please make sure this is intended.

What deletion does not affect

Aggregated or anonymised data that no longer identifies you, and copies in routine backups, which are overwritten on our normal backup cycle.

Questions

Contact [email protected] and we will help.